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FAQ
Frequently asked questions
FAQ
Payment Methods
Product Care
Shipping
Yes, If you are not completely satisfied with your purchase, you can return the product within 30 days of delivery for a credit or exchange, provided it is in its original condition and packaging. To initiate a return, contact me with your order number and reason for return. I will provide you with detailed instructions on how to proceed. My goal is to ensure your satisfaction.
If you receive a defective item by any chance, I deeply apologize and are here to assist you. Please follow these steps to resolve the issue promptly. Firstly please contact me, I will ask for your order number, a detailed description of the defect, and any relevant photos of the defective product. Once the defect is confirmed, I will send you a new, non-defective item at no additional cost or a credit for the defective item. I strive to ensure that all our handmade products meet high-quality standards and appreciate your understanding when issues arise. Your satisfaction is our priority, and I will work diligently to resolve any problems as quickly as possible.
Absolutely! I am delighted to offer bulk ordering options for parties, weddings, and gifts. Our handmade products make for exceptional and practical gifts, and you can even customize them with unique charms to add a personal touch. Whether you're planning a large event or looking to give a memorable, crafted gift to multiple recipients, I can accommodate your needs. For bulk orders, I recommend reaching out to discuss your requirements, delivery timelines, and any customization options you may need. This ensures that we can provide you with the best possible service and a seamless ordering experience.
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